FAQs

Ordering and Shipping

Shipping Timelines

Orders received by 10 AM local time of the distribution center are shipped the same day. Exceptions would be weekends and holidays, when orders will be shipped the next business day.

Delivery Timelines

  • Standard: 2-6 Days
  • 2nd Day Air: 2 Days
  • Next Day Air: 1 Day

Order Tracking

You can easily track your order at any time by clicking on Track an Order in the footer.

Accepted Forms of Payment

VISA, Mastercard, American Express, Discover, and EFT.

Refunds

Refund Policy

We are committed to serving you and your family with the best resources, but if you are not 100% satisfied with your purchase, we'll make it right. Give us a call and we will refund your order. 1-800-A-FAMILY (1-800-232-6459)

Digital Products

Why We Use FluxPlayer for Digital Assets

Listening to our digital products will require the use of the Flux Player App. We require the use of the Flux Player to ensure quality and ease of use. By using the Flux Player app we are also protecting our product integrity.

How to Create an Account and Use Flux Player

  • Click on “sign in” at the top navigation on the store. Then log in using the credentials you used to purchase the digital product.
  • Once you are logged in, navigate to “Access Your Downloads” which is in the left side navigation options. Once here you will have to create a password for your Flux Player account (which is different from your Focus on the Family Store account). Enter your password and click or tap Submit.
  • Once you’ve created an account, you’ll see a list of platforms that are supported by the Flux Player. Choose the one that you want to use, and download the media player.
  • Login to the Flux Player and enjoy your download!

Shopping and Products

Pricing

Focus on the Family exists to help families thrive. We understand the financial demands of this world and do everything we can to keep our prices low to ensure that you get the resources that you need. We are also a non-profit, so every dollar that you do invest with us goes towards family ministry.

Why shop at Focus on the Family?

Support Family Ministry - When you purchase from the Focus on the Family Store, you are supporting ministry. All proceeds from your purchase directly fund our various ministry programs. Together, we come alongside families to save marriages, equip parents, rescue preborn babies, defend biblical principles and more.

Focus Reviewed - Every resource in our store has been reviewed by Focus on the Family to ensure that it is biblically sound.

Satisfaction Guaranteed and Easy Returns - We are committed to serving you and your family with the best resources, but if you are not 100% satisfied with your purchase, we'll make it right. If you are not happy with your purchase, give us a call and we will refund your order.

Exclusive Products and Offers - At the Focus on the Family Store, you will find resources that not available anywhere else, such as the Daily Broadcast, The Truth Project, and The Family Project. We also have exclusive offers and sales regularly.

Brio Magazine Anticipated Arrival Date

Preorders of Brio Magazine will start arriving around the first week of May.

Donations

Uniform Disclosure Agreement

Your gift is a sacred trust. We promise to honor your generosity by using your gift in the most effective way to help families thrive. The needs described here reflect Focus on the Family’s ministry efforts at the time of writing, and represent a ministry category that addresses particular challenges facing the families we serve. Your gift will be used where it is needed most to provide families with help and hope.

*The Internal Revenue Services does not allow a charitable contribution for the value of goods received. Please allow 2 to 3 weeks for delivery.

Focus on the Family is a public charity exempt from federal income tax as an organization described in Section 501(c)(3) of the Internal Revenue Code. All contributions to the Organization are tax deductible to the fullest extent allowed by law.

Our policy is to apply all gifts given toward a specific program to that program. Occasionally, we receive more contributions than can be wisely used toward a specific project — when that happens, we use these funds to meet other pressing needs that spread the Gospel of Jesus Christ by helping to preserve traditional values and the institution of the family. Focus on the Family is a member of the Evangelical Council for Financial Accountability.Read more.

A copy of Focus on the Family's annual financial report and a full description of the organization's charitable purposes and activities may be obtained by contacting Focus on the Family at 8605 Explorer Drive, Colorado Springs, CO 80995 — (800) 232-6459. A copy of the annual report also is available by downloading Focus on the Family's annual report online at http://www.focusonthefamily.com/about_us/financial_reports.aspx.

Certain states in which Focus on the Family is registered to solicit charitable contributions require us to advise you that a copy of our financial report and other information also is available from them. If you are a resident of the following states, you may obtain information by contacting: FLORIDA: A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE, WITHIN THE STATE, 1-800-435-7352. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE. Florida Reg. #CH 10531. MARYLAND: For the cost of copies and postage, registration documents and information submitted under the Maryland Charitable Solicitations Act are available from the Maryland Secretary of State, State House, Annapolis, MD 21401, (410) 974-5534 or, within Maryland, 1-800-825-4510.VIRGINIA: A copy of the financial statement is available upon request from the State Office of Consumer Affairs in the Department of Agriculture and Consumer Services, P.O. Box 1163, Richmond, VA 23218, (804) 786-1343 or, within Virginia, 1-800-552-9963. WASHINGTON: The registration statement required by the Charitable Solicitation Act is on file with the Washington Secretary of State. Financial disclosure information is available from the Secretary of State, Charities Division, P.O. Box 40234, Olympia, WA 98504 or, within Washington, call 1-800-332-4483. WEST VIRGINIA: West Virginia residents may obtain a summary of the registration and financial documents from the Secretary of State, State Capitol, Charleston, West Virginia, 25305. Registration does not imply endorsement.

REGISTRATION WITH A STATE AGENCY DOES NOT CONSTITUTE OR IMPLY ENDORSEMENT, APPROVAL OR RECOMMENDATION BY THAT STATE.

Account Management

Create New Account

Go to https://store.focusonthefamily.com/customer/account/create/ to create a new account.

Log In to an Existing Account

Go to https://store.focusonthefamily.com/customer/account/login/ to log in to your account.

Forgot Your Password?

Go to https://store.focusonthefamily.com/customer/account/forgotpassword/ to retrieve your password.
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