FAQ

Ordering and Shipping

Orders are shipped within 24 hours of placement. Orders placed by 8:45 AM MT typically ship the same day. Exceptions would be weekends and holidays, when orders will be shipped the next business day. Backordered items will ship when in stock.
  • Standard: 3-7 Days
  • 2nd Day Air: 2 Days
  • Next Day Air: 1 Day
We are able to ship anywhere in the US and Canada.  Overseas shipping is not available at this time.

Refunds

We are committed to serving you and your family with the best resources, but if you are not 100% satisfied with your purchase, we'll make it right. Give us a call and we will refund your order. 1-800-A-FAMILY (1-800-232-6459)

Digital Products

Digital products include audio (MP3), ebook (.epub or pdf), and video (MP4). All digital purchases may be streamed after purchase from your personal Focus Digital library by signing into your account and selecting the digital product. Select digital products such as eBooks may also be eligable for downloading after purchase from your Focus Digital library.

Focus Digital is a platform that we have built to allow our users to stream, download, and house their digital products affiliated with our online store. You may stream or download your purchased products directly from this platform by selecting “MY DIGITAL LIBRARY from the navigation bar on our site.

 A few things to note:
  • You must create an account to purchase a digital video. This is the only way to access your digital files after purchase
  • Once you are logged in, navigate to “MY DIGITAL LIBRARY” which is located on the navigational menu of our store. If you are already signed in then this link will take you to your Focus Digital Library. If you are not logged in the system will prompt you to sign in before taking you to your Focus Digital library
  • If you have any issues accessing your Focus Digital content, please give us a call at 1-800-A-FAMILY

Shopping and Products

Focus on the Family exists to help families thrive. We understand the financial demands of this world and do everything we can to keep our prices low to ensure that you get the resources that you need. We are also a non-profit, so every dollar that you do invest with us goes towards family ministry.

Support Family Ministry - When you purchase from the Focus on the Family Store, you are supporting ministry. All proceeds from your purchase directly fund our various ministry programs. Together, we come alongside families to save marriages, equip parents, rescue pre-born babies, defend biblical principles and more.

Focus Reviewed - Every resource in our store has been reviewed by Focus on the Family to ensure that it is biblically sound.

Satisfaction Guaranteed  - We are committed to serving you and your family with the best resources, but if you are not 100% satisfied with your purchase, we'll make it right. If you are not happy with your purchase, give us a call and we will refund your order.

Exclusive Products and Offers - At the Focus on the Family Store, you will find resources that are not available anywhere else, such as the Daily Broadcast and Launch Into the Teen Years. We also have exclusive offers and sales regularly.

 

Donations

Your gift is a sacred trust. We promise to honor your generosity by using your gift in the most effective way to help families thrive. The needs described here reflect Focus on the Family’s ministry efforts at the time of writing, and represent a ministry category that addresses particular challenges facing the families we serve. Your gift will be used where it is needed most to provide families with help and hope.

*The Internal Revenue Services does not allow a charitable contribution for the value of goods received. Please allow 2 to 3 weeks for delivery.

Focus on the Family is a public charity exempt from federal income tax as an organization described in Section 501(c)(3) of the Internal Revenue Code. All contributions to the Organization are tax deductible to the fullest extent allowed by law.

Our policy is to apply all gifts given toward a specific program to that program. Occasionally, we receive more contributions than can be wisely used toward a specific project — when that happens, we use these funds to meet other pressing needs that spread the Gospel of Jesus Christ by helping to preserve traditional values and the institution of the family. Focus on the Family is a member of the Evangelical Council for Financial Accountability.Read more.

A copy of Focus on the Family's annual financial report and a full description of the organization's charitable purposes and activities may be obtained by contacting Focus on the Family at 8605 Explorer Drive, Colorado Springs, CO 80995 — (800) 232-6459. A copy of the annual report also is available by downloading Focus on the Family's annual report online at http://www.focusonthefamily.com/about_us/financial_reports.aspx.

Certain states in which Focus on the Family is registered to solicit charitable contributions require us to advise you that a copy of our financial report and other information also is available from them. If you are a resident of the following states, you may obtain information by contacting: FLORIDA: A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE, WITHIN THE STATE, 1-800-435-7352. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE. Florida Reg. #CH 10531. MARYLAND: For the cost of copies and postage, registration documents and information submitted under the Maryland Charitable Solicitations Act are available from the Maryland Secretary of State, State House, Annapolis, MD 21401, (410) 974-5534 or, within Maryland, 1-800-825-4510.VIRGINIA: A copy of the financial statement is available upon request from the State Office of Consumer Affairs in the Department of Agriculture and Consumer Services, P.O. Box 1163, Richmond, VA 23218, (804) 786-1343 or, within Virginia, 1-800-552-9963. WASHINGTON: The registration statement required by the Charitable Solicitation Act is on file with the Washington Secretary of State. Financial disclosure information is available from the Secretary of State, Charities Division, P.O. Box 40234, Olympia, WA 98504 or, within Washington, call 1-800-332-4483. WEST VIRGINIA: West Virginia residents may obtain a summary of the registration and financial documents from the Secretary of State, State Capitol, Charleston, West Virginia, 25305. Registration does not imply endorsement.

REGISTRATION WITH A STATE AGENCY DOES NOT CONSTITUTE OR IMPLY ENDORSEMENT, APPROVAL OR RECOMMENDATION BY THAT STATE.